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Official iPhone Unlock Ltd - officialiphoneunlock.co.uk - Untrustworthy, misleading service and portal
Posted on Wednesday, December 18th, 2013 at 7:45am CST by Awadh B.
Product: Unlock for iPhone5 (Telenor - Sweden)
Company: Official iPhone Unlock Ltd
Location: Company registered in England and Wales No.:7838094 VAT Reg: 123 4796 12
LONDON, 0843 289 4084, UK
LONDON, LONDON, UK
Category: Internet Services
I ordered iphone5 unlock (Telenor - Sweden) in August to get in queue by paying GBP 19.99.
Further they asked to pay rest by telling that Unlock is available now and I paid GBP 45.
(Issue1: This was a lie to get more money from customers even though Unlock isn't available)
Nothing happened for next 3-4 weeks. No change in status order status either. Was showing "Supplier holidays" all the time.
(Issue2: Missleading customers by putting wrong status)
I repeatedly wrote in support column asking for clarification, never get any response.
(Issue3: Worst customer support)
I dialed UK support phone number and i just got irritating response that "Unlock server is Down".
They recommend me to wait for couple of weeks. I waited and then again wrote on support column on 12 nov.
After that they apologize and told that now its submitted to unlock server, it will be unlocked in 3 days.
(Issue4: Another lie)
I thought, now it work as status changed to "IMEI submitted to unlock server". I waited again for 1 week and wrote in support requesting status on 19-Nov. No one responded.
I again dialed in UK support phone number. Same irritating response (without the explanation that if server was down why the hell you will submit my order to unlock server).
(Issue4: Horrible customer support)
I again wrote to support page and to their sales AND no response yet again. This is Worst experience I am having with these guys.
Status showed that they again submitted to unlock server even though UNLOCK isn't available at all.
(Issue5: Another Lie)
Now I asked for refund and then you all know what might happen.
No response at all.