Kenneth I Roberson Funeral Home, Inc. - Disheartened

Posted on Wednesday, December 4th, 2013 at 12:10pm CST by d1edc471

Product: Online Obituary

Company: Kenneth I Roberson Funeral Home, Inc.

Location: 292 Coffee Street, P.O. Box 833


Category: Other

I called this funeral home to access my grandmother's obituary online; after several failed attempts to access it from their website link, "click here to view obituaries." I tried to explain that I was unable to attend my grandmother's funeral and would like the link to my grandmother's obituary. The lady who answered said, "can't you get it from the family." I felt that was an insensitive statement, because she doesn't know my situation. I offered to have her verify who I was through my family members who made the arrangements. At first she said, I will let you speak to the director, but instead, she said," we don't do that ma'am." My complaint is: 'if you don't do it,' the business should not advertise that they have online obituaries available. If the lady was skeptical of who I was she should have taken my information, verified my information with my family, and gotten back with me. I'm already remorseful that I could not attend my grandmother's funeral, this business didn't help.


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