HIDXenonConversionKit.com - Vendor has not replied to multiple emails sent since September 2013

Posted on Wednesday, December 4th, 2013 at 10:38pm CST by Alexander C.

Product: 9145 Fog Lights: Full HID Conversion Kit

Company: HIDXenonConversionKit.com

Location: 100 Alexis-Nihon #404
MONTREAL, QC, H4M 2N9, CA

URL: HIDXenonConversionKit.com

Category: Cars, Motorcycles, Boats, Vehicles

I bought a Full HID Xenon Conversion Kit on June 15, 2013.

I was not satisfied with the color of the lights (they did not match the image in the online ad).

The vendor promises a full money-back guarantee. The procedure is to send an email and obtain an RMA (Returned Merchandise Authorization) number.

I contacted them and they asked for a picture. I sent the picture via email on July 23 2013. I did not receive any response within a week.

I sent follow-up emails on August 14, August 21, September 3, September 23 and have not received a response yet.

While the product is not terrible, the company did not live up to their promise and took no actions to ensure customer satisfaction as per their advertised guarantee.


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