JCPenney- Portrait Studio - Worst customer service- Portrait Studio, Monmouth Mall

Posted on Wednesday, November 13th, 2013 at 12:07am CST by Debi M.

Company: JCPenney- Portrait Studio

Location: EATONTOWN, NJ, 07724, US

Category: Other

Scheduled a portrait session for my daughter. Arrived and was advised that we were not entered in the computer (despite e-mail confirmation).

Sales associate and photographer were beyond rude and unaccommodating in every way! They literally complained on how they were over worked, hungry, and tired! Eventually told to return in 15 minutes, and pictures would be taken. Waited over an hour as others who came after were taken in.

Complained to the store managers, but little was done, as the studio is a separate company. Finally told, they could not take her pictures after all that time and hassle! Will never return there for pictures! Worst customer service experience of a lifetime!

Do not recommend to anyone!!!

At the end, I had to self schedule a new appointment at another store 45 minutes away just to get pictures taken. Thankfully, this store had much better staff! 7a0128


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