Penske - Penske Truck Rental

Posted on Wednesday, November 13th, 2013 at 1:00pm CST by 49fed44f

Company: Penske

Location: US

Category: Delivery, Moving Services, Storage

Thank you for choosing Penske, my name is Sasha. How can I help you today?

frank xxxx: I rented a truck for pickup on 9-22-13 (reservation # - 84531267). On the AM of pickup I received a call that the truck was not available at the pickup location I signed for. Customer service was just as bad as the local Penske office I dealt with. I managed to get a U-Haul truck but most of my day was wasted. When U-Haul does not give you a truck on time, the truck you sign for and pickup location, they give you $50.00 as compensation. This is what I requested from the Penske office but they did not care one bit. I would like Penske to provide the same compensation to me since they did not fulfill their side of the bargain.

Sasha: I'm so sorry to hear about your experience, and would be more than happy to take a look to see what I am able to do to help. I apologize, but when I look up that reservation number, it does not pull up a reservation in our system. What is the phone number you reserved the truck under?

frank xxx: xxxxxx

Sasha: Thank you for that. I found the reservation. Give me one moment to look a few things over! I appreciate your patience!

frank xxx: I also see a reservation # of 43728292

Sasha: Alright, so I spoke with my supervisor and at this time you will need to touch base with Penske Orlando at (407)857-4083. Give them that 2nd reservation number you entered and they will be able to see what they can do for you.

frank xxx: They didn't do anything before, what will they do now?

Sasha: Because they first handled the situation, they are the ones you must speak with. I can't say what they can and can not do, that would be their call.

frank xxx: How can I email Penske Corporate HQ.?

Sasha: You can email us at [email protected], and it will be distributed to the proper person.

frank : Thank you.

Sasha: You're welcome. Is there anything else I am able to assist you with Frank?

frank xxx: Not at the moment.

Sasha: Thank you for chatting with Penske. Have a great day.

RESPONSE:

We looked into your inquiry about reservation 43728292. The district location Penske Orlando is in charge of all local reservations. Their phone number is 407-857-4083. The truck that was available at that location had mechanical issues and was unable to be rented out. The location did contact you to make you aware of the situation and they offered you two other locations to pick up a truck at a discounted rate for immediate pick up. You declined this offer. We apologize that the truck was not available at your requested pick up location but there were several solutions offered to you to get you in a truck. If you need a truck in the future we would be happy to offer you 10% off your rental.

Sincerely,

Penske

Rental Support Coordinator

866-285-5086

[email protected]

GoPenske.com

P.O. Box 563

Reading, PA 19606


1 Comment

320efde6, 2014-05-15, 04:26PM CDT

I would like to compliment Robert in the Knoxville, TN, office. He was very friendly and provided excellent service regarding my needs for a truck rental. Robert is a great asset to your company and provides customer service in an exemplary manor!

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