Billy Austin Leather - Refuse To Honor Return Policy

Posted on Sunday, November 10th, 2013 at 12:58pm CST by John H.

Product: Leather Coat

Company: Billy Austin Leather

Location: CA, US

URL: www.billyaustins.com

Category: Clothing, Shoes, Apparel

Billy Austin Leather AKA: Billy Austin Leather Corp, JAAF Trading Plot 15, Sector 7-A

Korangi Industrial Area

Karachi, Sindh 74500

Pakistan

ph: 021-35064100

fax: 021-35060608

alt: 021-35064101

[email protected]

Refused to accept return of a jacket that was damaged 10 days late and didn't fit and didn't look even close to the picture shown as , they posted it as a refund but refused to communicate to resolve the issue regardless of me following the return policy and forwarding pictures.

They are a scam Company Complaints have been filed regarding them


2 Comments

Business Reply  6b227626, 2014-02-25, 03:13PM CST

This is completely false. He filed a dispute on Paypal, and got all of his money back including shipping. Basically he got the jacket for Free!

He filed the dispute on Paypal, and per Paypal policy you are supposed to communicate through Paypal.

This is Not even Our address. I have a feeling this might be Competitor, trying to discredit our company's reputation.

433d90bd, 2014-02-26, 06:04AM CST

False really? After everything we went through to get our refund? Jacket for free, who would want it? We had no problem returning the jacket, you never gave us instructions as to where to mail it, and I was in no way going to pay to return it after your terrible customer service! We are no competitor, just wanted a nice white leather jacket. It came late and damaged, you were sent the photos of the damage asking for return instructions. We followed your written return policy. Maybe you should answer the phone and actually speak with your customers!

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