BoatFloat Boatlifts - My Boatfloat broke. Seller did not honor warranty.

Posted on Friday, November 8th, 2013 at 3:38pm CST by e35c6780

Product: Boatfloat Model A

Company: BoatFloat Boatlifts

Location: 130 Corridor Road # 2202


Category: Cars, Motorcycles, Boats, Vehicles

I purchased a Boatfloat Boatlift in May 2012. I gave them all my boat's specifications and they sold me the model they deemed appropriate. After several delays I received A KIT for it in September 2012 and had to hire two men to assemble it. When I purchased the boatfloat, their website's video stated that it would be "DELIVERED TO THE DOCKSIDE COMPLETELY ASSEMBLED". It ended up costing me over $1,000 for boat yard and assembly costs.

A gap started to form between two of the floats just a week after I towed it and installed it at my dock. I also noticed that the lift barely lifted the hull above the water. The company sent a repairman to fix the gap, but it started forming again after a few days.

On October 5th, 2012 I informed Boatfloat Boatlifts that the gap was just as big as when it got fixed. After several emails, the company finally sent another repairman IN DECEMBER. By this time the gap had gotten so big that the locking mechanism had fallen off and two of the float pieces seemed to be coming off. The repairman also had to fix one of the carpeted bunks where the boat sits. It had fallen off. I had to keep my boat in dry storage for weeks while all this was fixed.

The float worked okay until early February 2013, when the gap came back. I informed the company about it. I also told them about some leaks in the pump and that the lift was even lower than before, making the bottom of the hull sit on the water. The company then emailed me saying that my boat was too heavy for the lift, so they were VOIDING THE WARRANTY and would not pay for any further repairs. So I got the boat weighted to prove that this was not the problem. It came out about 1,000 lbs below the float?s maximum capacity, with the gas tank nearly full and all the original equipment. The company didn?t believe this weight, so I told them to get it weighted themselves. They never did.

The float started to fall apart in my rented boat slip: the gap kept getting bigger and two of the carpeted bunks fell off. So in April 2013 I gave it away on Craigslist for $1 so I could use my slip again and for fear of it coming apart completely and damaging the boats at my marina.

I believe this product does not work well in areas where the water gets rough regularly. Even the company?s own mechanic stated in writing l that the Boatfloat?s DESIGN needed improvement. My marina gets rough often, so I chose this product over others mainly because their website boasts that the Boatfloat is ?very stable in rough water conditions?.

I started the arbitration process that the contract called for but the company ignored it. I could probably sue them for this but I believe that they will probably go bankrupt soon and I?ll be stuck with the attorney fees. So to sum things up: I lost over $14,000 dollars for believing in this Company?s advertising and purchasing their product.

1 Comment

Business Reply  D. V., 2014-02-25, 03:52PM CST

Customers' boat significantly exceeded rated capacity of the BoatFloat in violation of Terms of Sale, thus voiding the warranty.

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