Cabela's Inc - Cabela's won't issue refund check for returned merchandise.

Posted on Thursday, October 31st, 2013 at 9:38am CDT by James O.

Product: Danner Light II Hiker boots

Company: Cabela's Inc

Location: 1 Cabela Dr
SIDNEY, NE, 69160-1001, US


Category: Online Shopping

My wife purchased a pair of Danner boots as a gift for me online, order # 212541534. The boots were defective and returned for exchange. Cabela?s no longer sells these boots so they were going to issue a refund. Cabela?s received them on Sept 23rd according to the USPS tracking.

They called my wife and left a message (Sept 24th or 25th) saying they were going to issue a credit to the VISA they were purchased with. I called customer service on Sept 26th at 655 PM and spoke with Judy. I explained that the VISA card they were purchased with was cancelled as we have changed financial institutions and asked if a check could be mailed to us. She offered a Cabela?s gift card which I declined as this would limit me to Cabela?s but they no longer sold the boots and they are still available elsewhere. She put me on hold to check with someone to see if a refund check could be issued instead of the VISA refund. She got back on the phone and told me a check would be mailed out.

They promised a refund check but credited my wife's cancelled VISA card instead. On Oct 4th my wife (Judy xxxxx customer # 35534313) go an email saying ?Dear JUDY A xxxxxx, This note is to verify that a Credit in the amount of **308.49 has been issued to your VISA account on 10/03/2013.? This is not what I asked for and not what Judy the Customer Service Rep from Cabela?s told me they would do.

On 7 OCT at 914am I called Cabelas customer service and spoke with Jan. She was nice but no help resolving the problem. She said I had to deal with my financial institution getting them to send me a check for the amount they refunded to the canceled VISA. I shouldn't have to deal with this headache of getting the credit union who I no longer have an account with to issue me a check for a credit to the non active VISA card and when the customer service rep Judy told me they would send a refund check in the mail, that's what they should have done. That afternoon my wife called Members Credit Union and they told her that if a business credited our no longer active VISA then the funds would be returned to the business.

On 30 OCT my wife again called Cabela?s and spoke with several customer service reps. One CSR told her that the money had been returned to Cabela?s from the financial institution and then another told her they were still waiting on the money to be returned. My wife complained that this has been going on for over a month and we?ve been switched from one customer service representative to another with no results and we are still out the money for our returned boots. There was no resolution.

Cabela's has yet to respond to a complaint I filed with the Better Business Bureau (#300097760) on Oct 7th. What kind of company won't even respond to the BBB after 3 weeks?

Cabela?s never did respond to the BBB complaint but this issue has been resolved. On October 31st Cabela's called my wife and left a message saying they wanted to do a 3-way call with her and Members Credit Union who issued the VISA card that they credited even though the account was closed. On November 4th during the call the credit union said they had received the credit and since the account was closed they reopened a savings account for my wife and deposited the money there without letting anyone know.


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