Barnes & Noble - Shipping and Customer Service - Order Issues

Posted on Wednesday, October 30th, 2013 at 7:00pm CDT by Jack N.

Product: Barnes & Noble

Company: Barnes & Noble

Location: US

URL: http://www.barnesandnoble.com/

Category: Books

Placed an order on Oct 14th 2013. Order had 4 books. They were a school project for my 12 year old daughter. Received an order email confirmation, the order was correct, shipping was free because the order was more the $25 , shipping is 4 -6 business days. Received another email stating the books would be shipped on November 19th 2013.!!!!!!! Excuse me..?? When..??? Called 1-800-THE-BOOK and was bounced around and given the run around. Turns out the ONE of the 4 books was not available until November 19th and that is why they were holding the entire order captive. I asked to please ship out the 3 books that were available. They responded by stating that since it is free shipping the entire order needs to be shipped out in one delivery. I pointed out that the 3 available books total more than $25 so simply cancel the one book that is holding up the entire order. Seriously.. what a joke this company is. Typical American big business - screw the customer. Anway finally 10 days later TWO of the 3 books arrive. Had to call 5 times so far to get the other book. It is now October 30th and still have not received the third book. Spoke to yet another supervisor ( she had the same name as the last supervisor I spoke to yet claims it was not her ).. she promised yet again to expedite the order. Expedite..!! Are you kidding me. I could have walked to the warehouse and picked up the order by now. Here's their definition - the order will be processed in 24-48 hours and then shipping will be 4 -6 business days....guess my 12 year old daughter will have her school project done in time for college thanks to the wonderful world of Barnes & Noble. Noble....?? nothing Noble about this company- do they even know the definition of the word Noble. (( possessing outstanding qualities )) There's Nothing outstanding about Barnes & Noble.


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