Linens and Things - Rocker Recliner

Posted on Wednesday, October 2nd, 2013 at 8:29am CDT by Lilly S.

Product: Chelsea Home Cayuga Rocking Recliner

Company: Linens and Things

Location: US

Category: Furniture

I purchased a leather rocker recliner from Linens and Things in April 2012. The color has began to fade. The sofa is still under warranty. I contacted customer service concerning the issue. First they responded by saying they no longer deals with the company. Then when I remained them I was under warranty they apologize and said I would receive another sofa. After sending pictures of the faded furniture, I was told the sofa's was no longer manufactured. Therefore, I was offered $200.00. I refused and remained the company that I paid $1,080.00 for the sofa. I requested a $500 refund. However, now they are trying to say that the sofa fading looks like a hot mug was sit on the sofa. I reminded them that the sofa is fading all over. Therefore, I took more pictures.I was told the matter is being looked into. It amazes me how first I would receive a new sofa, then offered $200.00. Now they are trying to say the damage is negligent.


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