Reel Screens - No Product Support or Customer Service

Posted on Saturday, August 10th, 2013 at 11:43am CDT by e16f5ca8

Product: Reel Screens retractable screens

Company: Reel Screens

Location: SC, US


Category: Products, Services

Purchased and had Reel Screens installed in two patio doors and front door about 4 years ago. One patio door is now ripped, so in January, I contacted the installer - now out of business. So I contacted Reel Screens via their website. Received email responses from another dealer in Orlando who initially offered to tell me when they might be in my area (about 4 hours south) for repairs. When a few more months passed (and no repairs done in my area), the dealer then offered to sen replacement parts if I sent measurements and photographs. I did that in April. Since then, no replies to emails. Call to the main website not responded to. Just left another message there today, so will see what happens; I am not holding my breath.


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