Sears Tri-State Service Center - NO SERVICE from our service contract

Posted on Thursday, July 25th, 2013 at 4:12pm CDT by Elizabeth H.

Product: Kenmore / Sears washer

Company: Sears Tri-State Service Center

Location: 1324 Wyckoff Rd, Suite 109 WallTownship, NJ 07753


Category: Appliances, Equipment, Tools

Our washer broke down, spilling water onto the floor on Saturday June 30, we called Monday July 1, after a series of visits and waiting for parts, it was completed on July 16. So that was 16 days of laundry piling up and during the sweaty summer months to boot.

Why are we waiting for parts for over a week? We have a SERVICE CONTRACT. Everyone can get express mail in at least two days. Everyone except Sears apparently. That was not SERVICE. What are we paying for if not a quick resolution to our problem?

In addition to the inconvenience, our Laundromat visits cost in excess of $50, time waiting at the Laundromat and the two afternoons off from work to wait for repairmen.


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