coltons steakhouse restaurant - quality and service

Posted on Wednesday, July 24th, 2013 at 4:50pm CDT by sharon t.

Company: coltons steakhouse restaurant

Location: HOT SPRINGS, AR, 71913, US

Category: Food

My family and I were in your restaurant in hot springs today (a family of 5) . Are meal was terrible! The steaks (4) were not cooked to order, in fact when the server removed 1 of the plates she had her thumb in the potatoes. The mashed potatoes were so cold that the butter would not melt, the steamed vegetables were cold and withered. We even had to ask for our drinks to be refilled. When the manager came over and we started to tell her what was wrong, her reply was that she had a 10 minute wait in her kitchen (this is after she was told we were there for 30 minutes) and that she wasn't going to argue with us. First I've been in both restaurant and retail for 40 years, since when do you give a customer attitude? This was not my first bad experience here in the past month. Something needs to be done!


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