Aero Rubber - Poor quality products, did not issue refund after return of product

Posted on Friday, July 12th, 2013 at 2:47pm CDT by Pat M.

Product: Rubber Bands

Company: Aero Rubber

Location: 8100 West 185th Street Tinley Park, IL 60487


Category: Products, Services

Aero rubber accepted a purchase order in the amount of $1390 for 14" rubber bands. They sent bands that were less than 13" which does not work for our application. After speaking to the sales rep, he gave us their UPS account to return the bands as he admitted the bands were not long enough and sent us a sample of the correct size. UPS freight delivered the returned bands to the wrong company-no fault of ours. Aero Rubber is still not issuing a refund to us saying they are waiting to hear how much money UPS is going to give them as it was their mistake. UPS freight's issue is not my issue and I am out $1390 as of March. They have had my money now for 4 months and have not 1) sent me the correct bands as per the PO or 2) issued a full refund.


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