HP - Not Providing warranty services

Posted on Sunday, July 14th, 2013 at 8:25am CDT by SHRESHTHA S.

Product: HP PAVILLION 7012

Company: HP

Location: IN

URL: www8.hp.com

Category: Computers, Software

There was a white line being displayed on my laptop, so I called hp customer care for the correction of the problem, within the warranty period. Their engineer visited and told me that I should also lodge a case for accidental damage as their was a small scratch on the panel, so that it too would be corrected and then handed me over the receipt and said he would come back for the same with the requirements for correction. Neither the case was lodged for accidental claim nor he visited. When I called after a week and inquired about it they told that ,as now your validity period has expired, your complaint has been cancelled. My complaint no is : 4703664090


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