Omron Healthcare INC - Warranty Problem

Posted on Tuesday, July 9th, 2013 at 3:31pm CDT by Becky C.

Product: Omron BP652

Company: Omron Healthcare INC

Location: Omron Healthcare, Inc. 1925 W. Field Court Lake Forest, IL 60045


Category: Health, Beauty

I bought an Omron wrist blood pressure unit, and it worked perfectly for two years; when it started reading too high, I returned the defective unit, BP652 for repair within the warranty period. It was returned to me, still broken. The unit was 2 years old (5 year warranty-- the reason I bought it). They indicated that the unit had consumer caused corrosion, and the warranty would not cover that. Nothing is visible, and the consumer representative said that it must be internal, when I called to complain.

The unit has always been used in accordance to their instructions, never submerged in water, or abused. I live in Florida and frequently do not use a/c; however They indicate it can operate in up to 90% humidity and 140 degrees temp?both of which I can guarantee have never occurred in my house. Obviously there is a manufacturing defect if there was in fact any corrosion inside the unit.

They should not advertise a 5 year warranty if they will honor it.


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