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Acer Laptops - Acer Travelmate 5760Z
Posted on Wednesday, June 12th, 2013 at 12:09pm CDT by Nivesh Gandhi
Product: Acer Travelmate 5760Z
Company: Acer Laptops
Location: Arpad fejedelem utja 26-28
Category: Computers, Software
I bought Acer laptop last year in Aguast.
Since i bought i have small dot on my LCD. Only reason i did not complaint about it to the company. Because I had not enough time to do all warranty stuff.other hand, I need my laptop 12 hours a day.
last week when i complaints about LCD Problem. Customer service representative said to me that they have to make sure first that is this problem technical or damage by me. they ask me for picture of the damage. and send then via email. i send them and did all legal things they wanted me to do.
What i ask them in mail:
I said to them i need other laptop from you. In meanwhile my laptop is in service center. because i don't have other device that i can be up to date with this world.
no answer about it.
they didn't mention to me in mail that this problem cause by technical problem or it is a damaged by me or user.
if they mention to me then i can take my scond step.
anyway it is a technical problem because of there cheap quality product.
most important thing is "why i should pay transportation coast. in order to get a warranty or guaranty."
If company don't have service center in the area where i live then it's them problem not my as a user. anyway i'm not living in north-pol. i live in "Budapest" which is Heart of Europe and business capital of Hungry. If company don't have service center in Budapest it's 100% Acer poor service.
I want my laptop service for free.
some few important information for future buyer of Acer or laptop.
The reason i Bought Acer laptop is from previous customer review and laptop selling by company. But now when i see the people complaints about service and products it self. I clearly can see that Acer is giving a cheap quality product and poor service. service is not possible to get with out spending 50 euro and weeks with out laptop. That means you have to send your product to service center in order to get free service. After doing this user is still not sure that he or she will get free service or he or she has to pay money for whatever happened.
If you want to buy a laptop Please don't buy Acer laptop. Because they are using a really cheap material in laptops in order to sell cheap laptop, their profit maximizing strategy and survive in competitive market.
And i am a tactical person as will as business person. So i know what i am talking about. so please do not underestimate me. Because i am just trying to help small fishes. like you and me.
i will use all platform to tell people about Acer prodect and service.
I think you know something about "word of mouth."
i have that. As a technical person and Business person.