1AND1.COM - 1and1.com - stay away from them!

Posted on Friday, June 7th, 2013 at 9:56pm CDT by Paul A.

Company: 1AND1.COM

Location: US

Category: Internet Services

WE PAID FOR A NEW DOMAIN NAME THROUGH 1AND1.COM. 12 HOURS LATER, WE RECEIVED AN EMAIL FROM 1AND1.COM THAT THE DOMAIN NAME HAD BEEN CONFIRMED AS REGISTERED VIA OUR 1AND1.COM ACCOUNT.

THE EMAIL SAID TO GO AHEAD AND LOG INTO THE ACCOUNT. WHEN WE TRIED TO LOGIN , IT WOULD NOT ACCEPT OUR PASSWORD. SO, WE OPTED TO HAVE THE SYSTEM PROVIDE US WITH A NEW PASSWORD.

THE SYSTEM, HOWEVER, WOULD ERROR OUT AND NOT ALLOW US TO CREATE AN ALTERNATIVE PASSWORD.

AFTER MANY EMAIL CONVERSATIONS BACK AND FORTH, THERE WAS STILL NO RESOLUTION AND STILL NO WAY TO LOG IN TO ACCESS OUR ACCOUNT SO, THAT WE COULD POINT THE DNS TO OUR HOST.

ONE OF THE FINAL EMAILS WE RECIEVED FROM 1AND1.COM WAS TO GO AHEAD AN LOG INTO OUR 1AND1.COM ACCOUNT IF WE WANT TO CHANGE OUR DNS. ( I EMAILED THEM BACK ASKING THEM HOW I WAS GOING TO BE ABLE TO LOGIN TO CHANGE THE DNS WHEN THE ENTIRE TECHNICAL ISSUE FOR THE DAY WAS WE COULD NOT LOGIN! )

IT'S AS IF ONE HAND DOESN'T KNOW WHAT THE OTHER IS DOING. IT IS 24 HOURS LATER AND STILL NO RESPONSE.

I'VE BEEN ACTIVE IN THE INTERNET FOR MANY YEARS AND AM NOT A NOVICE TO HOW TO ACCESS MY ACCOUNT, NOR DO I FORGET MY PASSWORDS.

THE FINAL EMAIL I RECEIVED FROM THEM TODAY WAS THAT IF I DON'T LIKE THEIR SERVICES TO EMAIL THEIR COMPLAINT DEPARTMENT!

WE WERE DUPTED INTO THINKING WE WERE SAVING MONEY BY OPTING FOR THEIR 99 CENT .COM DOMAIN NAME REGISTRATION. WE SHOULD HAVE STAYED WITH GODADDY.COM.

PLEASE DO YOURSELF A FAVOR AND NEVER USE 1AND1.COM FOR ANY BUSINESS YOU INTEND TO RUN SUCCESSFULLY ON THE INTERNET.

SAVE YOURSELF ALOT OF ANXIETY, STRESS AND HEADACHES. GO SOMEWHERE ELSE, ANYWHERE ELSE BUT, 1AND1.COM.


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