webstaurantstore.com - Webstaurantstore.com - Bait and Switch

Posted on Thursday, June 6th, 2013 at 11:26am CDT by f6f41d77

Company: webstaurantstore.com

Location: US

URL: http://www.webstaurantstore.com/

Category: Online Shopping

I ordered a case of paper towels as a trial run for our organization because the company we have been buying from for years has gone up in prices and we wanted to get some comparison prices.

Webstaurantstore had several pictures showing the product, the dispenser, and how they were used, so I was sure these were the correct center pull paper towels. I ordered one case to try, but when the paper towels arrived, they were not like the picture showed (even the customer service rep agreed they were not the same ones). The warehouse claimed they are the same ones, but they were totally different from the picture. They are also made of very cheap material, the center core is extremely hard to remove, the towels are of very low quality, and it took over a week for customer service to do nothing about it.

I do not recommend this company. They pull a bait and switch, then you are left paying for a crummy product that you weren't expecting and they do nothing about it.


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