Sears Auto Center - Ripoff! Sears Auto Center!

Posted on Friday, May 31st, 2013 at 6:54am CDT by Barhoum K.

Product: Auto AirConditioner

Company: Sears Auto Center

Location: GAITHERSBURG, MD, US

Category: Cars, Motorcycles, Boats, Vehicles

What a ripoff!

Took our car as air conditioner was not cooling, the foreman at Sears assured us that they will perform a leak test, fix it and then refill with gas. Foreman also assured us all works have a warranty of 6 months and if anything happens just come by and they will take care of it. We paid $124.99 for this.

Well, weather has been great for 3 weeks after that so we did not use airconditioner till late last week when we found out that the airconditioner was not cooling, so we were not worried as we have a warranty, right?

So we went by the same Sears shop less than a month since they performed what is supposed to be warranted for 6 months and were shocked by the foreman response as soon as we showed him their invoice carrying the warranty, "We can not fix everything, you need to take your car to the agency! our technician is not in now, come back in the afternoon but we do not think he can fix it you better go to the agency!" and similar excuses.

When we came back in the afternoon, same foreman said to come back tomorrow morning as tech is not there now.

We and you we think got the message, Sears had no intention to honor their warranty.

Why did Sears assured us of a) No leaks found, when evidently there was. b) having a warranty when they are trained what to say to not honor it.

Save yourselves the hussle, heartache and money, do not bother with Sears so called Auto Centers.


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