Nomorerack,Inc. - Bad refund policy

Posted on Thursday, May 30th, 2013 at 3:36pm CDT by Henry W.

Product: GreenOrganics cookware

Company: Nomorerack,Inc.

Location: 381 Park Avenue South 4th Floor
NEW YORK, NY, 10016, US

URL: nomorerack.com

Category: Home, Garden

Five months ago we ordered a GreenOrganics cookware set. I arrived in a pooly repacked and damaged condition. The large pan was missing and a pot was damaged on it's inside. We complained and eventually received a returm merchandise authotization. The set was heavy and I could barely carry it. Nomorerack wrote to return it USPS. We returned by UPS for $68. We waited 4 months to get a partial refund of $35.47, the USPS price. We had to go through PayPAl to get the refund. Their policy is to issue it to the creditcard' We sent over 20 emails and a letter to an executive to get the refund. They had tons of red tape to go through, can't find the return, do you have a receipt and more. Each time we contacted their support the person had a different name. Must have a lot of complaints. We were good customers, even ordered a different set.


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