Holt Chrysler Dodge Jeep - Dealer screws customers

Posted on Thursday, May 23rd, 2013 at 8:55pm CDT by Kenneth B.

Company: Holt Chrysler Dodge Jeep

Location: 1111 Interstate 20 East
ARLINGTON, TX, 76001, US

URL: http://www.holtchryslerjeepdodgesales.com

Category: Cars, Motorcycles, Boats, Vehicles

My wife and I purchased a 2007 Mitsubishi Raider from Holt Dodge. We purchased an extended warranty ($1,300.00) that covers mechanical failure of brake components (excluding wear and tear items). The warranty provides for repairs being made at any qualified shop.We signed the contract two days ago. This morning the brakes began to make a grinding noise and stopped operating normally. I was in early rush hour traffic on my way to work and was forced to pull into a local brake repair shop. (Just Brakes). Upon inspection, it was discovered that there was a laundry-list of problems with the brake system on all 4 wheels... including fluid leaks and torn seals. The pads were crystallized and the rotors warped and uneven. The technician reported that the rear brakes were still in their original installation and had never been inspected or

examined, despite having approx. 96k miles on the odometer.The repairs ended up costing $581.20. When the repair shop called the warranty company in order to file a claim they were told that there would be no compensation because the problem was pre-existing.I spoke with Kyle Wood at the dealership about getting compensated for this cost, along with my lost wages. I was told that they were not responsible because I did not bring the truck back to them for repair. My belief is that the dealership had the responsibility to ensure that the important safety issues, such as brakes, were checked before they sold the truck, and that they did not do this, nor did they reveal to me that there was a problem with the brakes. I would NOT have knowingly purchased a vehicle with such damaged brakes.I then requested that the contract be cancelled and my down payment be returned, along with the vehicle that I traded in. At this point I was given the runaround and told that they had no problem with this IF the accounting office had not processed the paperwork... unfortunately, the accounting office was closed for the day. I was promised a phone call tomorrow. (This call never happened)


1 Comment

Kenneth B., 2013-05-28, 03:04PM CDT

This issue was resolved. The Holt Chrysler has reimbursed me for the brake repair.

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