Castle windows aka Castle The Window People - Bait and switch

Posted on Wednesday, May 8th, 2013 at 4:20pm CDT by Nick R.

Company: Castle windows aka Castle The Window People

Location: 109 Gaither Dr
MT LAUREL, NJ, 08054, US


Category: Products, Services

Had 20 + windows replaced in Dec 2010 and have had problems since the get go. Recently called them to fix some leaks and the tech that came out told me leaks were due to improper caulking at the time of install. The leaks caused some damage inside the house, John, who is the service manager here told me that Castle wont cover this damage because it wasn't caused by leaks. WOW! He told me to "read the warranty" Now I know that the warranty doesn't state repairs in the home-- but the repairs are a result of the leaks from the installs they did! This is a shady company and I would suggest anyone thinking of using them should reconsider. Typical method of overselling and under delivering on the product, service and warranty


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