Asko - Washing machine

Posted on Thursday, May 2nd, 2013 at 12:35pm CDT by nitza

Product: Washing machine W6021

Company: Asko

Location: P.O. Box 940609 No street address available
PLANO, TX, 75094, US

URL: http://www.askousa.com

Category: Appliances, Equipment, Tools

I paid $1000 for a W6021 washing machine in 2002. It was used in our weekend home - not even full time. We are 2 adults in our household and we do not overload or abuse the machine. Our washing machine in our main residence, which cost $400, is 15 years old and it gets a lot more use. Now the control board and motor have burned out on this very expensive Asko washer and it will cost almost $700 to fix. I tried to contact the manufacturer but there is no one to speak to in Texas. Jason, who says he is the customer service supervisor, is just a boy trying to do a man's job. He is afraid to help us because he says his superiors will doubt his abilities. When we asked to speak to his superiors, he refused to give us their names or phone numbers. This company is impossible to deal with.


2 Comments

john m., 2013-05-08, 02:24PM CDT

Also you state..."I tried to contact the manufacturer but there is no one to speak to in Texas" but you say you talked to the supervisor there? What is the truth with you? It sounds like you are a type of person that complains and when you do not get your way you cry about it. GOOD ONE!!He properly told you it is outside the warranty.

It is really brave of you to insult someone while you are hiding behind the internet.

To summarize you exploring your inner child by acting like one. You have a temper tantrum because you didn?t get what you want. And then you hide behind the internet to make fun of someone.

It is ok to complain about a product or a manufacture. But at least be reasonable. 11 years?

john m., 2013-05-08, 02:25PM CDT

Let me get this straight??...you have a washer that has never had service for 11 years and now the washer company does not want to cover anything for you? Have you had a 11 year old car? How many times have you had service on it?

Also you state..."I tried to contact the manufacturer but there is no one to speak to in Texas" but you say you talked to the supervisor there? What is the truth with you? It sounds like you are a type of person that complains and when you do not get your way you cry about it. GOOD ONE!!He properly told you it is outside the warranty.

It is really brave of you to insult someone while you are hiding behind the internet.

To summarize you exploring your inner child by acting like one. You have a temper tantrum because you didn?t get what you want. And then you hide behind the internet to make fun of someone.

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