Maytag - Consumer Help Chat Line a Ruse for Price-Gouging Extended Warranty Sales

Posted on Tuesday, April 30th, 2013 at 8:27pm CDT by Robert F.

Company: Maytag

Location: LEXINGTON, KY 40504, 40504, US


Category: Appliances, Equipment, Tools

Don't buy Maytag. I have a problem with my 6 or 7 year-old oven that neither the web site nor the owner's manual addressed. So I went on live chat and they tried to sell me a one-year extended warranty for $329.95. Guess what: for a little more than twice that, I can buy a new range/oven. Lasting about 6 years is unacceptable; denotes a shabbily-manufactured product. But the real complaint is using this mode of communication with consumers in order to price-gouge with extended warranty sales. Phone and chat personnel usually don't have wide discretion. They have to be trained to try to close a price-gouging sale.


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