Volkwagen India - Pathetic Customer Service by Volkwagen India

Posted on Thursday, April 25th, 2013 at 1:38pm CDT by Dheeraj M.

Product: Volkwagen Polo

Company: Volkwagen India

Location: GHAZIABAD, 201002, IN

URL: www.volkswagen.co.in/

Category: Cars, Motorcycles, Boats, Vehicles

My dad recently purchased Volkwagen Polo Comfort line Diesel. After few days I had the leakage problem of oil from the Engine chamber because of the some broken seal or packing. (It was within 15 days of buying the car not sure what quality tests the car comes to us ). They have taken my car to Jodhpur Service Center as my car was in Bikaner (Raj).

After so much of hassle and n number of calls to your Toll free number my car finally reached to Jodhpur Service Centre. As promised by the customer care team that the car will be taken & sent in car carrying vehicle.

Finally, having a word with the customer care team my car was taken yesterday and now they are saying that either come and take your car or we can only sent it by road by driving and I have to pay for the Fuel & Driver Charges.

I am not ready to bear these charges and it is making my dad's life difficult to travel without a car. He is going to office on bike at the age of 57 wherein the doctor has advised him not to use bike.

Complaint Number - 113016935

Vehicle Registration Number - HR 26 - BY 5929

Phone Number - 9958666149


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