Official iPhone Unlock Ltd - Official iPhone Unlock Ltd did not refund upon iPhone unlock failer

Posted on Friday, April 19th, 2013 at 12:58am CDT by Soran N.

Product: A division of iPhone Accessories and Repair Ltd

Company: Official iPhone Unlock Ltd

Location: Company registered in England and Wales No.:7838094 VAT Reg: 123 4796 12
LONDON, 0843 289 4084, UK

URL: http://www.officialiphoneunlock.co.uk

Category: Consumer Electronics

I contacted Official iPhone Unlock Ltd company On 17/2/2013, to factory unlock Phone 5 locked to O2 UK, and they assured me via quoted email.

"Sometimes our card processor can be a bit awkward so we also have a secondary processor (which also supports AMEX).

Remember our unlocks are permanent and will not re-lock.

Need re-assurance? Why not check out our Facebook - http://www.facebook.com/officialiphoneunlock?filter=2

Payment With Credit/Debit Card using our secondary processor:

-------------------------------------------------------------

Just use this link - http://www.officialiphoneunlock.co.uk/proceed_to_payment.php?dalpay=1&intPaymentID=529367

Payment Via Bank Transfer:

--------------------------

Please put your IMEI as the transfer reference and email [email protected] when you have made payment. Here are our Ltd Company account details:

Account Name: iPhone Acc Ltd

BIC: MIDLGB2109U

IBAN: GB70MIDL40471752740931

HSBC Bank, 6 Broad Street, Worcester, UK"

Then I made a transaction as quoted

"Payment/Order Confirmation from dalpay.is IPHONEUK 070905 +448005200847

IMPORTANT

Your Visa @@@@@@@@@@@@@ | XXXXXXXXXXXXXXX account has been successfully charged for your order.

Order Amount: GBP 99.00.

Charges appear on your Billing Statement as:

dalpay.is IPHONEUK 070905 +448005200847"

More than three weeks past and they failed to unlock my iPhone, when I started complaining they said it is something out of their control, the server is suspended, and will not be available in a next few weeks! they gave me a choice either to continue or to be refunded in full, then I confirmed to be refunded on 8/3/2013, and decided returned the iPhone to the vendor and bought a new unlocked one.

They send me a confirmation email quoted on 12/3/2013, "Your unlock has been cancelled and you will be refunded in full during working hours.

This should arrive to your bank/card within 4 days."

I tried to warn them few more times about the delay of refund payment before I take any legal action, but they completely ignored me and tried convince me through that they are able now to unlock the device in only two working days if I make additional ?29.99 payment.

All emails and off-line chat conversations were archived and I would provide a copy if required..

Thanks again for your support.


23 Comments

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01c0169d, 2013-04-29, 10:06AM CDT

Doesnt sound like OfficialiPhoneUnlock guys. I did 7 unlocks with them (i run unlocking business) because they are cheapest around the internet, and none of the unlocks has been even delayed, not 'not-done'. In fact all the unlocks i've done with these guys were even sooner than the time displayed on their web for which I'm very thankful and my customers really appreciated it. There must be something wrong with your order. I've seen that these guys are very much against FRAUD, so its possible that your payment is marked as fraud, as by your explaining the payment processor marked your purchase as fraudulent.

Soran N., 2013-05-05, 02:33PM CDT

You seems to be lucky guy as you did most probably cheap unlocking with them as you mentioned, because in my case which I keep all the evidences I made a clean payment of GBP 99.00 and after they failed to unlock my iPhone 5 in 3 weeks time, I asked to be refunded.

My point here is when I asked to be refunded they weren't done any action yet! and even 6 weeks after and they agreed to cancel my request and refund in full! but they never did so far!! instead they asked for an extra GBP 30.00 payment!! I don't understand how come you say my payment possibly marked as fraud and they are agents FRAUD!!!

tony b., 2013-05-27, 01:47AM CDT

I have a similar problem with these thieves http://www.officialiphoneunlock.co.uk how can I repay? Ordered from them unlock iPhone, and wait for more than 1.5 month release no, I'm disappointed.

45c4f55f, 2013-06-04, 07:35AM CDT

Paid in full over 100 in April.

Got the reply after a long time that the IMEI is blacklisted.

I said ok, I'll have a refund.

After insisting on the support page for over a week, they replied that they could try with another server but it would cost me another 15.

Said no of course, I'll have my refund.

After that, no replies on support page or email, barred from their facebook page, nothing.

As far as I'm concerned, this is pure SCAM. As long as they can do it they'll do it. But if they have a problem they'll just ignore you and never refund you.

If anybody has ideeas as to how to approach this legally, I'm listening.

PS: have fun calling them. I've been on hold for an hour now

Bad Boy, 2013-06-09, 05:44PM CDT

You have paid for a service you have not received. You are entitled to a refund. Contact your local Citizens Advice Bureau, or if they have a physical shop, go and visit them. You can also go to Companies House website and see if they are registered and trading legally. You have to pay maybe 1 or ?2 but atleast you may get a physical address and a contact number for the owner of http://www.officialiphoneunlock.co.uk

Ghasoub A., 2013-06-20, 08:50AM CDT

We paid the full charge of 110 pounds in January. We waited for four months and nothing happened. I sent in a request for a refund on 10th May 2013 and to this date (20th June 2013) we have not received payment. In spite of the many emails I've sent and the attempted phone calls, NOTHING.

I'm beginning to feel that they're in the business of scooping money out of unsuspecting folks like myself. They make it seem so legit that they ask for a photo of your credit card with you holding it - HOW STUPID. I've been shopping online for years and never in my entire online shopping experience have I had to do this - not even with PAYPAL.

I want to warn others not to shop with officialiphoneunlock.co.uk. They're FRAUDSTERS.

PLEASE PLEASE PLEASE, SEND WARNING MESSAGES IN ALL DIRECTIONS. WARN GOOGLE ABOUT INAPPROPRIATE USE OF THEIR LOGO. USE THIS FORM TO ALERT GOOGLE:

https://services.google.com/fb/forms/trademark/

COPY THEIR HOMEPAGE IN THE URL SPACE.

CONTACT THE CONSUMER ASSOCIATION IN THE UK.

LET'S WORK TOGETHER TO SHUT THEM DOWN AND SEND THEM BEHIND BARS.

Soran N., 2013-06-20, 10:48AM CDT

Thanks Ghasoub, for your input, yes, lets work together to shut them down, I already sent Google and warn them..

Please raise/register a case agents those fraudsters with www.actionfraud.police.uk as I did.. and submitted another complaint to https://www.ftccomplaintassistant.gov/ too..

They are a group of scammers, and must be thrown behind bars.

Ghasoub A., 2013-06-20, 06:11PM CDT

Thanks Soran. I've just done both. This is not good for UK online businesses,

jo a., 2013-07-05, 03:53AM CDT

www.officialiphoneunlock.co.uk site will promised an unlock and after you pay they will tell you that the unlock is not available anymore for whatever bs reason, or pay more to continue with the unlock. that is basically their modus operandi. they'll also promised quick refund which will never happen... your hard earned money gone. i'm still waiting for my refund of 90GBP for over a month now. i had filed a dispute with my cc still hoping to get my money back. don't be fooled by the flood of fake positive reviews online. i see one on here right now as a matter of fact. SCAMMERS!

percival g., 2013-07-23, 08:24PM CDT

Don't trust this Company...they charge me upront on Jan.8 ,2013 knowing that they can unlock my Iphone 5..... to my dismay, sent me a message that they can't unlock it.I asked them to get my refund...They replied no refund and said they will unlock a different carrier.Now, I sent a different carrier Sprint to get my unlock code.No more reply for 6-months now.This company is a Scammer.Guys be aware of this company.

Igor Y., 2013-09-01, 04:38PM CDT

Officialiphoneunlock.co.uk -they are SCAMMERS ! Let's work together to close them and send them to jail. I AGREE

MY EMAIL : [email protected] need to write a complaint against them to the stolen money

percival g., 2013-09-01, 09:21PM CDT

Don't trust this Company...they charge me upront on Jan.8 ,2013 knowing that they can unlock my Iphone 5..... to my dismay, sent me a message that they can't unlock it.I asked them to get my refund...They replied no refund and said they will unlock a different carrier.Now, I sent a different carrier Sprint to get my unlock code.No more reply for 6-months now.This company is a Scammer.Guys be aware of this company.

f4337d64, 2013-10-08, 07:59PM CDT

I preordered my iphone unlock for 20 pounds, after I paid I got a message saying that when my unlock is available I will be required to pay the remaining balance. Through the purchase process I did never see any of this info, it looked totally as if 20 pounds was the final price. When I asked the for a refund this is the answer I got "We cannot supply a refund for the Pre-Orders as there is cost associated with them that we cannot recoup." I turns out that this info about preorders is at the very bottom of the FAQ section. I told this to Customer "Support" and they constantly ignored me and answered random things to the many emails I sent,. Besides that when I paid for my unlock the website stated "unlock will be available soon". After one month and a half waiting I asked them for a refund again due to this new lack of transparency and coherence and this answer is all I got: "Its no ones fault it just the simple fact that there is no unlock available at this time, as soon as there is we will be the first to know and we will notify you."

They have made me regret having used their "service" and now I will try to prevent others from being treated as I have been.

1962ccdb, 2013-10-09, 11:42AM CDT

If anyone can give me a physical address I will pay them a visit that's for sure. I far as I can tell they work through a holding company in London, it's a kind of a po box type service. I would so love to do a dexter....

512be41f, 2013-10-25, 08:42AM CDT

I'm having the same experience. These people are absolute cowboys. They can do a number of unlocks, including AT&T, which generates positive feedback on their trustpilot.co.uk site (which they police aggressively - at any point, you can see several of the most recent [negative] reviews reading:

"This review has been reported to customer service by the company x minutes ago for missing proof of purchase."

They have strung me along for several months now, lying about an imminent unlock. It hasn't happened, and it never will. Support stopped responding to my emails when I asked for a refund. These guys are utter ballbags. I wish I'd found this page (and several others I've since discovered) before I lost my money to them, rather than relying on the astroturfed Trustpilot site.

335ae156, 2013-10-25, 08:48AM CDT

To the poster above, their physical address appears to be 40 St Pauls Square, Birmingham, West Midlands B3 1FQ, per this website: http://www.hotfrog.co.uk/Companies/Unlock-iPhone-3G-3GS-4-4s-and-5

Business Reply  irepair c., 2013-12-18, 11:47PM CST

Fri 22/11/2013 10:10 date pf purchasing order and timeframe was given 1-3 days ..

chat had with them ..

irepair c., 2013-12-09, 12:37PM CST

these people are arse hole motherfuckers idiots

Reice, 2013-12-30, 11:33AM CST

the company is a conning company, i sent them a unlock on the 6th december 2013 they said 7 working days, after dat dey said another 9 working days, now it is the 30th december 2013, and the replied to one of my emails and dont reply the rest, every time i ring the cheeky baXXXrds they have you on the call for hours saying you in position 2 for your call to be answered, does any1 know how i can get my money back from these dogs

irepair c., 2013-12-30, 04:13PM CST

contact your bank to dispute fraud transaction ... tell them you paid for it but they have not provided you anything ..

d8268e57, 2014-01-22, 03:19PM CST

I just unlocked my iPhone using this website <a href="http://www.UnlockBoot.Com/">UnlockBoot.Com</a>

Hose M., 2014-02-10, 03:32PM CST

I recomend to use this one, http://www.smartunlocks.net/

Done in short time, and support respond fast

946bbd72, 2014-04-02, 10:14AM CDT

official iphone unlock meaning they are specialist in scammers.

they take the payment to unlock my iphone 5 they said ?19.99 i made the payment after week

the ask for other ?84 i made the payment then after week the ask another ?19.99 which i found out that this is a scammers not official.

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