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Official iPhone Unlock Ltd - Official iPhone Unlock Ltd did not refund upon iPhone unlock failer
Posted on Friday, April 19th, 2013 at 12:58am CDT by Soran N.
Product: A division of iPhone Accessories and Repair Ltd
Company: Official iPhone Unlock Ltd
Location: Company registered in England and Wales No.:7838094 VAT Reg: 123 4796 12
LONDON, 0843 289 4084, UK
Category: Consumer Electronics
I contacted Official iPhone Unlock Ltd company On 17/2/2013, to factory unlock an iPhone5 locked to O2 UK, and they assured me via quoted email.
"Sometimes our card processor can be a bit awkward so we also have a secondary processor (which also supports AMEX).
Remember our unlocks are permanent and will not re-lock.
Need re-assurance? Why not check out our Facebook - http://www.facebook.com/officialiphoneunlock?filter=2
Payment With Credit/Debit Card using our secondary processor:
Just use this link - http://www.officialiphoneunlock.co.uk/proceed_to_payment.php?dalpay=1&intPaymentID=529367
Payment Via Bank Transfer:
Please put your IMEI as the transfer reference and email [email protected] when you have made payment. Here are our Ltd Company account details:
Account Name: iPhone Acc Ltd
HSBC Bank, 6 Broad Street, Worcester, UK"
Then I made a transaction as quoted
"Payment/Order Confirmation from dalpay.is IPHONEUK 070905 +448005200847
Your Visa @@@@@@@@@@@@@ | XXXXXXXXXXXXXXX account has been successfully charged for your order.
Order Amount: GBP 99.00.
Charges appear on your Billing Statement as:
dalpay.is IPHONEUK 070905 +448005200847"
More than three weeks past and they failed to unlock my iPhone5, when I started complaining they said it is something out of their control, the server is suspended, and will not be available in a next few weeks! they gave me two choices either to continue with unlock or to be refunded in full, I confirmed to be refunded on 8/3/2013, returned my device to the vendor and bought a new unlocked one.
They send me a confirmation email quoted on 12/3/2013, "Your unlock has been cancelled and you will be refunded in full during working hours.
This should arrive to your bank/card within 4 days."
I tried to warn them few more times about the delay of refund before I take any further actions, but they completely ignored me and tried to convince me again through another email, that they are able now to unlock the device in only two working days if I pay an additional amount of GBP 29.99.
All emails and off-line chat conversations were archived and I would provide a copy if required..
Thanks again for your support.