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Official iPhone Unlock Ltd - Official iPhone Unlock Ltd did not refund upon iPhone unlock failer
Posted on Friday, April 19th, 2013 at 12:58am CDT by Soran N.
Product: A division of iPhone Accessories and Repair Ltd
Company: Official iPhone Unlock Ltd
Category: Consumer Electronics
I contacted Official iPhone Unlock Ltd company On 17/2/2013, to factory unlock Phone 5 locked to O2 UK, and they assured me via quoted email.
"Sometimes our card processor can be a bit awkward so we also have a secondary processor (which also supports AMEX).
Remember our unlocks are permanent and will not re-lock.
Need re-assurance? Why not check out our Facebook - http://www.facebook.com/officialiphoneunlock?filter=2
Payment With Credit/Debit Card using our secondary processor:
Just use this link - http://www.officialiphoneunlock.co.uk/proceed_to_payment.php?dalpay=1&intPaymentID=529367
Payment Via Bank Transfer:
Please put your IMEI as the transfer reference and email firstname.lastname@example.org when you have made payment. Here are our Ltd Company account details:
Account Name: iPhone Acc Ltd
HSBC Bank, 6 Broad Street, Worcester, UK"
Then I made a transaction as quoted
"Payment/Order Confirmation from dalpay.is IPHONEUK 070905 +448005200847
Your Visa @@@@@@@@@@@@@ | XXXXXXXXXXXXXXX account has been successfully charged for your order.
Order Amount: GBP 99.00.
Charges appear on your Billing Statement as:
dalpay.is IPHONEUK 070905 +448005200847"
More than three weeks past and they failed to unlock my iPhone, when I started complaining they said it is something out of their control, the server is suspended, and will not be available in a next few weeks! they gave me a choice either to continue or to be refunded in full, then I confirmed to be refunded on 8/3/2013, and decided returned the iPhone to the vendor and bought a new unlocked one.
They send me a confirmation email quoted on 12/3/2013, "Your unlock has been cancelled and you will be refunded in full during working hours.
This should arrive to your bank/card within 4 days."
I tried to warn them few more times about the delay of refund payment before I take any legal action, but they completely ignored me and tried convince me through that they are able now to unlock the device in only two working days if I make additional ?29.99 payment.
All emails and off-line chat conversations were archived and I would provide a copy if required..
Thanks again for your support.