Keith Spicer Company - Ashbys Tea Tastes Bland

Posted on Tuesday, April 16th, 2013 at 11:34pm CDT by James M.

Company: Keith Spicer Company

Location: US

Category: Food

Recently someone gifted me 10 packs of Ashbys English Breakfast Tea, it tasted very bland. Is it just me or someone else also had the same experience? Checked at the back of tea box, it?s some company called Keith Spicer. Further found out that it?s a big reputed company and owned by a US company. Read about issues posted by its US employees online, seems they don?t take good care of their employees as far as safety and well being is concerned. The bad taste may be for the same reason, or are the two unrelated?

1 Comment

29189604, 2013-04-25, 02:42AM CDT

Firstly we are very sorry to hear that you are unhappy, at Keith Spicer we do take all complaints very seriously. We have not received any complaints directly into our business of this nature.

In order to ensure that we supply products which match our customers high expectations we have a wide range of quality control measures in place. The systems we have allow us to trace any specific complaint back and review using the ?batch code? printed with the Best Before Date. We also regularly test for pesticides in our teas to ensure that they comply with worldwide regulations.

We would be happy to discuss any specific complaints that you have. We would especially be interested following these complaints with you based in your web posted statement.

Please contact us directly and if available quote the batch code of the products you have experienced problems with, if you can provide information on where the products were purchased this would help us greatly to investigate your complaints fully.

Customer service department

[email protected]

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