Whirlpool Corporation - New wall oven has cracked porcelain on bottom

Posted on Sunday, April 7th, 2013 at 5:44pm CDT by a8ba3aac

Product: whirlpool wall oven

Company: Whirlpool Corporation

Location: US

Category: Appliances, Equipment, Tools

I have used this oven less than a dozen times. I noticed hairline cracks all over the bottom. The porcelain is actually bubbled and there are so many cracks that it looks like a spider web.

This is still under warranty. The dealer sent a technician, who took pictures. They submitted it to the tech department at Whirlpool. The response:

The technician at Whirlpool said "this crazing of porcelain is normal and is cosmetic"

Who is he kidding? I have never seen an oven do this, in 50 years of cooking, and neither has the dealer's technician.

If it were normal to have the oven surface cracking, then we would see it all the time. . This oven is defective. There is no replacement part and Whirlpool is ignoring this. It will continue to crack, and this is not acceptable in anyone's oven. This was expensive, and the construction is clearly shoddy. They should replace the oven.


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