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Wells Fargo - Wells Fargo failed to protect me from fraud and denied my claim for reimbursement!!
Posted on Friday, March 22nd, 2013 at 3:38pm CDT by Lee D.
Company: Wells Fargo
Location: 420 Montgomery Street
SHERMAN OAKS, CA, 91403, US
Category: Business, Finances
I decided to move my savings from BOA to Wells Fargo so all my eggs weren't in one basket.
All I wanted was a simple savings account but they talked/pressured me into upgrading and even though I told them I didn't want checks or ATM cards they signed me up for them anyway.
I received 2 ATM cards a week later (which I was clear I didn't want) but never received the PIN Confirmation letter.
I never used the cards or accessed my account as it was meant just to be savings.
Someone created a bogus ATM card and somehow got my PIN and info because over the next couple weeks they wiped out my account with dozens of cash withdrawals and store purchases.
It was an outrageous amount of card activity and Wells Fargo failed to flag it.
Once I realized what happened I froze the account and asked for a fraud investigation with the high dollar fraud department.
After waiting about 40 days they responded and said my claim was denied because they think it was me without providing any documentation to support their decision.
This is outrageous?it seems this decision to deny was based almost solely on the whim of the person who interviewed me for 10 minutes by phone.
I had nothing to do with these transactions and trusted the bank to protect my money and take care of me as a customer which they failed to do.
Here are the steps I?m taking:
I?ve contacted the Executive Claims department and waiting for a response.
Contacting a Lawyer
Contacting Local new & papers
Filing with BBB
Filing complaint with State Banking Commission
Filing complaint with Office of the Comptroller of Currency
Filing complaint with the Consumer Financial Protection Bureau
Tweeting and blogging to warn everyone
Posting on www.ripoffreport.com
Posting on www.wellsfargosucks.com
Posting on www.Complaints.com