Curtis international - Defective Freezer

Posted on Friday, March 22nd, 2013 at 6:25pm CDT by Clark B.

Product: IGLOO freezer

Company: Curtis international

Location: 315 Attwell Drive Etobicoke, Ontario Canada, M9W 5C1


Category: Appliances, Equipment, Tools

We purchased this freezer at Best Buy in November 2012. It will not maintain cold enough temperature to keep foods frozen. I contacted Curtis international who manufactured it and they had me do some trouble shooting procedures which did not correct the problem. They then told me I would have to ship the freezer to Illinois for repair or replacement. The shipping would be at my expense and I would have to send an additional $7 money order to them to cover return shipping insurance. The freezer was $189. Why should a costumer be expected to pay shipping on a large item, which will be expensive. The manufacturer sold a defective freezer knowing it would be cost prohibitive for the customer to have the warranty honored. A warranty that cost you money to repair something is not a warranty. Customer service no longer exists in business. This is fraudulent advertising.


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