state farm insurance &claims department - swimming pool

Posted on Tuesday, March 12th, 2013 at 5:54am CDT by deborah s.

Company: state farm insurance &claims department

Location: TUPELO MISSISSIPPI, MS, US

Category: Home, Garden

I filed a claim on my homeowners insurance for my inground pool and the claims agent was not helpful at all , When calling the department to speak to an agent I always got a recording saying she was away from her desk . The company never sent out a insurance adjuster we was told we had to find a pool person to determine what the cause of the liner damage was due to. State farm sent a letter to us saying the damage was due to fair wear and tear well the damage was not. So this makes me uneasy with state farm on my home owners policy. I was under the impression that state farm stood behind their policy holders I am really comsidering changing to a different insurance and I have been with state farm over 20 years and have not filed a claim and when I had to they would not pay . I am very disapointed . Deborah


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