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Product: Checking Account

Company: Ready Debit AccountNow

Location: US

URL: http://www.readydebit.com

Category: Business, Finances

My Ready Debit account was blocked from access by their parent company AccountNow. I was told it was blocked due to a disconnected phone number, and that I needed to fax a photo i.d., social security number and a utility bill to confirm my identity. Coincidently, I was transferring money(card to card) to my sister in law, who had just lost her house in a fire. They also locked her out of her account and required the same documents. We sent over the documents as requested. My sister in law sent her documents 2 days after I did, and her account has already been released. I called them only to get different answers from their employees. I was told it would be 24-72 hours by one agent, 3-5 by another agent, and one agent told me I would get a call that day. So, now it has been 5 days and my account is still locked. I got a call from Trina from the risk department who said, they have gotten all my documents but my i.d. was too dark and I needed to resend it. I did as requested, and was told at that point it will be less than 24 hours and I would get a call. I still did not receive a call, and I called back and asked to speak with someone in the risk department. I spoke with someone named Christine who transferred me over to the employee handling my account, who's name is Joseph. He was not available and I left a message. He eventually called me back, but I was at work and unable to take his call. He left a call back number. When I called him back I got another agent who refused to let me speak with Joseph and then preceded to tell me I had to resend all my documents. I told her I was told by Trina that all documents had been received, and I only needed to resend my i.d. She said "well she lied to you, because we haven't received any documents from you. So, once again I sent the documents. I am facing eviction because they have a hold on my money. What are my options here?