reliance - no dissconnection after repeated requests and bill without usage of sevice

Posted on Wednesday, February 27th, 2013 at 11:08pm CST by rahul k.

Product: reliance netconnect+

Company: reliance

Location: HYDERABAD, ANDHRA PRADESH, IN

Category: Internet Services

bill without uasge

device id: 9390722533

name : dilip kumar

address : hyderbad

i am was using your reliance net-connect+, but every time i am receiving the bill of extra usage and when i requested to get the device disconnected i was given a request id and told that the device would be disconnected in a span of 7 days but till now this has not happened and i am still receiving the bill even though i am not using the device. the request to disconnect was given on 9th of january and its id is 195755423. Is this the way you cheat your customers and do fraud with them this has happened 2nd to 3rd time with me. First of all you customer service executives are really poor in customer service since every time i talk to them they tell me that they will check the request but no response is given after that. Is this what you call customer service?? i am really dissapointed by your executives and even your services. i am still receiving the bill without any reason and usage of the services.Hope that my problem will be taken care soon.


1 Comment

Reliance C., 2013-03-05, 04:05AM CST

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

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