feelunique - Paid money, not delivered product. Purchasing scandal

Posted on Wednesday, February 20th, 2013 at 9:59am CST by Mariia D.

Product: Moroccanoil Restorative Hair Mask, Moroccanoil Oil Treatment for All Hair Types 100ml

Company: feelunique

Location: feelunique at Au Caprice 25-27 King Street St Helier Jersey Channel Islands JE2 4WF feelunique at Au Caprice 50 High Street St Peter Port Guernsey Channel Islands GY1 2JU

URL: http://www.feelunique.com/

Category: Delivery, Moving Services, Storage

I order 2 items from site feelunique.com at 10th of January. If you will check the official information in "Delivery information" you will see that Free Delivery in Europe takes 5-10 work days (i ordered stuff to Germany). After two weeks i connected with company by [email protected] email address, and i explained my situation, that i didn't get my order and i want my money back. But in answer i got an email which said that I have to wait 29 for international order and until that time they can't do anything. Why there are no such information on site and why should i wait for such a long period of time. But they didn't do anything to make me feel better after such information. So it is 20th of February today! I still didn't get my order, for sure i didn't get my money back and i didn't even get an email with apologize.

This is the last company i will trust next time. Nobody cares the customers in this company and there lots of competitors in the market.

1 Comment

1701de82, 2015-01-04, 03:59PM CST

Same thing happened to me. I purchased an item on November 23, 2014 as of January 4, 2015 - NOTHING!!!! I have complained/email probably four times so far. I have paid via my MC already. I am an attorney and will not let this go.

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