- Appliances, Equipment, Tools
- Arts, Crafts
- Building, Construction
- Business, Finances
- Cars, Motorcycles, Boats, Vehicles
- Clothing, Shoes, Apparel
- Computers, Software
- Consumer Electronics
- Delivery, Moving Services, Storage
- Gambling Games
- Games, Gaming Consoles
- Government, Police
- Health, Beauty
- Home, Garden
- Internet Services
- Jewelry, Watches
- Job, Career
- Kids, Baby
- Law, Civil Rights
- Magazines, Newspapers
- Nature, Environment
- News, Media
- Online Scams
- Online Shopping
- Pets, Animals
- Products, Services
- Public Transportation, Taxi
- Real Estate
- Restaurants, Bars
- Scam Contests
- Society, Culture
- Sports, Recreation
- Stores, Shopping
- Travel, Vacations
- TV, Music, Video
- Unauthorized Charges
- Unsolicited Phone Calls
- Wedding Services
Sharcnet-USA - Selective repair service
Posted on Tuesday, February 19th, 2013 at 10:20am CST by Brian M.
Product: Small Electronic Repair - Garmin GPS Repair
Category: Consumer Electronics
IF IT CAN BE FIXED AND IF I THE CUSTOMER IS WILLING TO PAY FOR REPAIRS, F I X I T!
The Sharcnet-USA Web site states they repair the major brand (Garmin, Tom Tom, Magellan) Mobile Global Positioning Satellite (GPS) Units.
"They can't put anything on the internet that isn't true. ....? State Farm
I requested a repair quote from Sharcnet-USA for the repair of my GPS. Sharcnet-USA provided a quote based on diagnostics I performed on the GPS (a non-technical GPS owner). I accepted the Sharcnet-USA quote and prepaid for the repair per Sharcnet-USA policy and shipped my GPS.
When Sharcnet-USA found that the quote that they provided based on my diagnostics was not adequate to cover the cost of the repairs they offered to provide another quote which would cover all the required repairs based on diagnostics performed by their Engineers Sharcnet-USA.
BY EMAIL I SAID I WOULD BE INTERESTED IN A REVISED QUOTE AND WOULD CONSIDER PROVIDING MY APPROVAL FOR THEM TO PROCEED WITH REPAIRS. STILL WAITING FOR REVISED ESTIMATE JAMES MOUNTS WAS TO PROVIDE.
(By email I said I would be interested in a revised quote and would consider providing my approval for them to proceed with repairs). Next, I get an email stating that they are returning my GPS and refunding my prepayment based on the Sharcnet-USA initial quote. I was not given a revised quote or the opportunity to decide whether it would have been worth while to proceed with repairs. I tried corresponding by email with them but once they made their decision they did not even have the courtesy to respond to my inquiries. Sharcnet-USA did seem to me to be at all concerned at providing either GOOD Customer Service or any Customer Satisfaction.
I left the home of my father & mother 48 years ago and have been making my own decisions ever since. I wasn?t looking for a new father and mother to make decisions (Sharcnet-USA decided I wouldn?t be interested in a revised quote) for me, in my opinion it seems to me is the policy Sharcnet-USA to make customer decisions..
Sharcnet-USA also has a policy that they will not repair customer opened units, which I have to assume they have decided that a customer will not pay for damage that they the customer may have caused, even though it cost less to repair than some of the examples of the repairs described on their Customer Feedback web page.
Based on my experience if you want to be treated like a child and waste your time and effort request a quote and ship your GPS to them.
Something for Sharcnet-USA to consider to improve Customer Service and Satisfaction:
Quotation & Contracts: A formal statement of promise (submitted usually in response to a request for quotation) by potential supplier to supply the goods or services required by a buyer, at specified prices, and within a specified period. A quotation may also contain terms of sale and payment, and warranties. Acceptance of quotation by the buyer constitutes an agreement binding on both parties. http://www.businessdictionary.com/definition/quotation.html#ixzz2KiXNJ97F
Some attorneys may consider what Sharcnet-USA did was a Breach of Contract.
2/24/2013 UPDATE - THE POINT FOR CLARIFICATION:
Instead of Quotes Sharcnet-USA may want to change their business policy and provide ESTIMATES and provide a quote after their engineers perform diagnostics on the malfunctioning unit. If they did they might be able to increase their business and really HELP people, like their owner stated on their web site.