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Product: Bank

Company: USAA

Location: US

Category: Business, Finances

I opened an account with USAA on 2/11/2013. On 2/15/2013 I attempted to log onto my account and a message came up informing me that my access was restricted. I called the 800 number that appeared in the message box and was transferred to an agent. I was basically informed that I needed to email them my ss card and driver's license, which I promptly sent to them. I tried to access it again today 2/19/2013 and again, restricted access. This time I was told I would have to email a utility bill and a copy of a lease.

I do understand avoiding identity theft, I really do and I appreciate that, what I don't understand however, is taking your money then refusing to give you access to it until you jump through various hoops that they come up with. Who can go 2 weeks without access to their money? I am anxious that they won't verify me for whatever erroneous reason they come up with and keep my money. One of the agents told me that this is possible. Then I guess USAA gets to keep my money. If this were $500 or even $1000, I wouldn't be too upset. But it is substantially more than that.

Think twice before you transfer money into your new account with USAA, I made the mistake of giving too much up front and for that I take responsibility. If you have moved around a lot like I have this causes a red flag to them and they are in no hurry to verify who you are no matter how insistent you are that they expedite the process.

When and if I get access to MY money, I will be removing it from this institution that has little regard for what they have put this customer through...not even a single apology for the inconvenience.