Straight talk - Worst Customer Service

Posted on Sunday, February 17th, 2013 at 12:57pm CST by Weisu N.

Company: Straight talk

Location: Straight Talk, Inc Attention: Executive Resolution Department 9700 NW 112th Avenue
MIAMI, FL 33178, US

URL: http://www.straighttalk.com/

Category: Telecommunications

Straight Talk has the worst customer service. I have spent three days and many hours try to reach a customer service person, all I have received was recording and the message telling me to call back and hung up on me. My daughter encountered same problem. She desperately needs to talk to a live person to solve a problem (caused by Straight talk)in order to swap to a new phone. She can not do it online or on her cell. It has been three days, she has not been able to reach a live customer service person. What kind business model is this? Do they even care about their customers? We paid for the service and have not received what we paid for. We are very unhappy customers.


1 Comment

Joe P., 2013-02-18, 05:52AM CST

Agreed 100%. Please watch and listen to their customer service in action at the following links below. I have had an issue with them for 2 weeks that they refuse to resolve and this is how they treat their customers in need of help.

Part 1: http://youtu.be/LW9cNguKC9g

Part 2: http://youtu.be/pRVgSuoUe2s

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