Stream Energy - Stream Energy: do the math!

Posted on Thursday, February 14th, 2013 at 2:32pm CST by Randy J.

Product: Electric Utility company

Company: Stream Energy

Location: 1950 N. Stemmons Freeway, Suite 3000
DALLAS, TX, 75207, US

URL: www.streamenergy.net

Category: Products, Services

I recently switched electric providers; I paid my last invoice. A couple weeks later I received a notice that I owed $104 and it would go to a collection agency if not paid. I asked for and received a payment history from the company. The amounts owed and paid for each of the last 12 months were shown on their documentation. A sum of both amounts shows that I have paid all amounts due. The company has, to date, ignored their own documented payment history and insists that I owe $104. The invoice they are showing me is included in their own payment history. The company has not yet resolved this issue. They should "do the math"!


1 Comment

Paul T., 2013-02-15, 10:16AM CST

Randy,

I am sorry to hear that you are having an issue with your account. Please contact me at [email protected] and provide your account number and contact information. I will make sure we have a supervisor look into this.

Kind regards,

Paul Thies

Senior Director, Communications

Stream Energy

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