Turbo Tax - TurboTax Doesn't Deliver

Posted on Tuesday, February 12th, 2013 at 1:29pm CST by Becker, D.

Company: Turbo Tax

Location: US

Category: Other

Turbo Tax was unable to file my 2011 taxes due to a timing issue between their server and the IRS. I spent about 4 hours on several tech support calls including a conference call to the IRS. There was nothing wrong with my 1040, just the issue between Turbo Tax and the IRS. Turbo Tax refused to take responsibility for the issue and correct it. Once the phone rep hung up that was it, and the phone rep was incapable of fixing the problem. Turbo Tax left me hanging, POOR TECH SUPPORT AND NO PERSONAL RESPONSIBILITY AT THE OTHER END OF THE PHONE. NO ONE WOULD COMMIT TO FIXING THE PROBLEM. I would up filing throught the IRS FREEFILE site which I HIGHLY RECOMMEND - it's free and phone support is great.


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