TrustFax - Refused to refund my money

Posted on Monday, February 11th, 2013 at 8:15am CST by c26ca009

Company: TrustFax

Location: US


Category: Other

I had been using trustfax for my faxing needs for years and all was fine. Recently, my faxes were not being sent out all the time. Sometimes I did not receive them either. After several failed faxes, I did a live chat with them on their website and asked to cancel. I asked for a refund on my card for the year in advance payment that I did not use (I had recently renewed for a year)and they refused. They said they did not have the ability to refund a card?? Seriously?? How can you accept payment via a credit card but not have the ability to refund. DO NOT use this scam company, they will take your money and the service is spotty. Choose another online fax company, there are many available.


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