Easy Care - RV extended warranty

Posted on Monday, February 4th, 2013 at 7:46pm CST by Bruce M.

Product: RV extended warranty

Company: Easy Care

Location: 6010 Atlantic Avenue
NORCROSSE, GA, 30071, US

URL: easycare.com

Category: Products, Services

February, 2013 ? Beware of Easy Care RV extended warranty! I purchased a $5000 warranty October, 2011 when I bought my 40? diesel pusher at a dealer. Took my first big trip in August, 2012. The RV broke down outside of Pocatello, ID that evening. It took 3 different repair shops to find the problem in two different cities over 15 days. I contacted Easy Care the first night and got nowhere. Next morning I called and told them what my situation was. Not once did Easy Care lift a finger to assist me or contact the shop that was working on the problem. I was in continuous conference with them, but still they refused to pay for the repairs ? which amounted to over $7,400 out of pocket (not counting 14 hotel stays and eating out costs). Their excuse was ?no one contacted them from the repair shop ?to get authorization?, so no coverage. I was also quite ill at the time, but no sympathy or consideration for that either. Letters were written to Easy Care along with telephone conversations, but they still hung their hat on the ?no authorization ? no payment? for repairs. What I found out was these shops do not want to deal with this company because they don?t always pay the full amount or they are just difficult to work with. I was told by the last repair company, if you want an RV extended warranty, go with Good Sam. I have since cancelled my extended warranty and have taken this complaint to the BBB for assistance. ?Bruce/California


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