- Buyer beware

Posted on Thursday, January 17th, 2013 at 3:03pm CST by Patrick

Product: Ink Cartridges


Location: US

Category: Computers, Software

Buyer beware! ClickInks' policy is to charge your credit card immediatley upon order entry. They defend the practice by claiming that "all online retailers do this". (Kinda makes me wonder if ClickInks is short of cash.) There is no way to check order status online and forget about contacting customer "service". They ignore email messages and when you call, be prepared to spend 25 minutes on hold. I was told the order had not shipped because one of the items was out of stock and that if I canceled the order it would take 7-10 days to process a refund, and could take up to 30 days. (Kinda makes me wonder if they are short of cash.) They claim a 4 to 5 star customer rating, but there is no way to enter a review on their web site, so I am at a loss to explain how they calculate the rating. I will never order from them again.


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