Ashley Furniture - Not abiding by Virginia Laws

Posted on Tuesday, January 8th, 2013 at 9:44am CST by Emmanuel T.

Product: Furniture

Company: Ashley Furniture

Location: 14270 Smoketown Rd


Category: Furniture

My wife and I went to purchase a couch at the Ashley Furniture store at 14270 Smoketown Road, Woddbridge, VA 22192. Item was not in stock so we have not received any merchandise. We we?re informed of the back-order only after being charged. We called the next day to cancel the order with the manager and he said they will not give a refund even though we have not received anything nor do they carry it. He wanted to charge us 30% as a ?restocking? fee for something they don?t even have in stock, and are holding my entire funds hostage since they won?t refund any of it. At no point in time did the sales person notify us of store policies during the purchase. We contacted the store within 24 hours of initial purchase, the store manager by email, who replied at first several days later, but has since then stopped responding to any emails.

The Virginia Consumer Protection Act of 1977 states that a full refund must be provided for ? a period of not less than 20 days after date of purchase, a cash refund or credit to the purchaser's credit card account for the return of defective, unused, or undamaged merchandise upon presentation of proof of purchase?. However they do not honor such laws.


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