groupon.com - Groupon.com unresponsive to problem with their provider

Posted on Saturday, January 5th, 2013 at 9:54am CST by sally t.

Product: Groupon

Company: groupon.com

Location: US

URL: groupon.com

Category: Products, Services

Purhased groupon for a mani-pedi in October and provider won't give me an appointment for less than 3 weeks away. After several attempts to schedule no longer wish to utilize this groupon. Wrote to groupon many, many times and their responses basically said to contact merchant again for appointment or gift to someone else. Dont want to gift anyone else with this problem! Their last reply, dated December 17, 2012 follows. ( I HAVE HEARD NOTHING FROM THEM OR THE MERCHANT SINCE)

Hi Sally,

Thanks for your email and I apologize for any trouble. I'm sending this issue along to a customer support representative on our Resolutions team.

Thank you for your patience -- they will be in touch as soon as possible!

Regards,

Matthew

Groupon Customer Support


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