Virgin Mobile - ?28 bill for fixed ?7 p/m

Posted on Wednesday, January 2nd, 2013 at 7:09am CST by Selim B.

Company: Virgin Mobile

Location: PO Box 333 Swansea SA7 9ZJ
LONDON, UK

URL: www.virginmobile.co.uk

Category: Telecommunications

Hi,

I have a contract with Virgin Media ?7p/m. I have 125 min,500 MB, UNLIMITED TEXT MESSAGES.However, they want me to pay ?28.03 because of premium and personal text messages.

I asked to customer service which numbers are premium and personal.They told me that 070 are personal and 073 numbers are premium.First of all, they had not been informed about these numbers when I bought my sim card. Besides, I have been charged 070,071,072,073,074 numbers. What the problem is how could I know that these numbers are premium or personal numbers?

Some of 074 numbers have been charged as premium text messages and some of them not. In this case, how can I know if any number is premium or not?

I have consulted with the customer service of Virgin Media and talked one hour along and have not taken any satisfying answer.

This is a kind of trap! First, they say you have unlimited text messages, then they made up a kind of text message, which you can never find out!, and you have to pay for it.

Selim Buyukdogan


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