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Expedia.co.in - Expedia Cheated me on booking Amout of Hotel Room
Posted on Monday, May 7th, 2012 at 4:20am CDT by d90584b3
Product: Hotel room Booking
Location: mumbai, Ma, IN
Expedia has Cheated me on booking price of Hotel Room
Expedia.co.in itinerary number: 1056703292
Expedia.co.in booking ID: 283522351 (24)
Main contact: saket kumar
Email: [email protected]
Traveller and cost summary Expedia Special Rate
saket kumar Hotel: 1 adult Standard room - 1 Way Airport Transfer
Includes: Continental Breakfast
23/3: Rs.1,534.55 per night
Taxes & Service Fees
(where applicable): Rs.153.45 per night
Amount charged for hotel reservation Rs.1,688.00
Room options / Additional requests
We will forward your requests to the property, but we cannot guarantee that your requests will be honoured.
1 DOUBLE BED, Non-Smoking
Special request: pax wanted to do the late chk in at 0100 am / on 24 mar
I have booked hotel for my Guest with expedia as per above details and have been charged extra....
Iformed the same to thier contact person Vijay, that My Guest Saket has suffered a lot due to communication gap between Expedia person Parminder and Unique Residency Hotel staff Kalim....
Due to which I have been charged extra...
The same is conveyed Vijay on call on 24th itself and he told that he will check and revert and within 24hrs on root cause of the concern and asked me to pay the charges as per hotel demands to stay which will be returned after providing the hadrcopy or Snapshot of the receipt provided by Hotel during checkout.
It is now more than month now and still no update on root cause of the concern.
This is my first experience with Expedia and its really Pathetic and Embrasing...
Many Time called and booked complaints but no responce from expedia....
Also provided them, the scanned copy of receipt of the extra charges Bared by Mr. Saket as proof but still no responce.
Hope, if someone can check and revert with update asap...
Complaints Case Id no-113655263
9594348006 / 9769276206