Honda Siel Motors - Honda India - no parts or service or customer support

Posted on Wednesday, May 30th, 2012 at 8:38am CDT by 4f0ed943

Product: Honda - CRV

Company: Honda Siel Motors

Location: Plot No. A-1, Sector 40/ 41 Surajpur-Kasna Road Greater Noida Industrial Development Area Distt. Gautam Budh Nagar


Category: Appliances, Equipment, Tools

1. I bought a Honda CRV in Sept 2008 with 4 year warranty.

2. From the beginning , the car was rattling and ride was like truck and Honda could not fix it.

3. On 25.5.12 I was travelling with family and children and a/c failed on the way, in Kanchipuram.

4. We drove to nearest Honda dealer in Vellore!

5. Vellore dealer did not have parts and sent us to Blr.

6. On 26.5.12, Blr dealer did not have parts and sent us to Chennai.

7. Blr dealer ordered the part found in Chennai on 26/5 and ordered it to reach Chennai Honda on 28/5!

8. From 28.5.12 till now, Capital Honda Chennai has not recd. the parts, even after 5 days!

We are forced to drive on highway with 43 deg summer heat and in cities with smoke and noise pollution, with windows open!

9. Why is Honda selling cars, if they cannot keep parts with dealers even in Metros? Better to close shop!

10. Why did the parts not reach Chennai dealer from 26/5 to 30/5 for 5 days, to cover 10 kms?

11. Why did we not get a complaint ticket no with some one following it to closure?

12. Until now, every time, we had to call and follow up and no one gives responsible answers!

13. Will Honda offer this atrocious service in USA or Europe, Japan or China?

14. Honda is taking Indians for a ride, overcharging, selling bad cars, without parts and without service.

15. Just imagine that all we read about Japanese Quality, Kaizen and all that seems non existent in Honda India!

16. I request all of you to seriously reconsider your Honda car buying decision, as they have no parts, no service and no customer support.


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