ATT - over billing

Posted on Monday, May 28th, 2012 at 9:54am CDT by Greg C.

Product: U-Verse Internet

Company: ATT

Location: Hartford City, In, 47348-3060, US

Category: Other

In June, 2011, when we were planning our move from Alexandria, Indiana, to Mooresville, Indiana, I contacted ATT to transfer our phone and Internet services (account # 108887641). After going through the whole process and documenting everything, we moved. Then to our dismay, ATT started charging us for breaking a contract and starting new service. After several months of trying to resolve this with ATT, I resorted to posting the problem on Internet sites for complaints. That finally got quick results. Kathy, ATT customer relations appeals and escalation team, contacted me and corrected the problem.

Now, when we just moved again from Mooresville to Hartford City, Indiana, the same old problem arose. We would have once again transferred our ATT phone and Internet services when we moved to Hartford City; but we are living in housing provided by our employer, which includes ATT phone and Internet. ATT is once again charging me $150.00 for breaking a contract, although the contract from Alexandria had expired. The strange thing is that they just paid me a check for $117.97 to finally pay me up for the overcharges of last year!

I have twice called Kathy, ID #VS3264 and phone # 866-627-6827, on April 16 and again on April 27, leaving detailed messages each time. I have provided her the case number from last year, IN1102216, to reference. I have not received any response thus far, thus I am posting the same continuing problem on this Internet compliant site. It seems that is the ONLY way to get a response from the giant, impersonal ATT corporation. If they would just treat their customers fairly and respond to them, this would not be necessary. The only response I??ve received is from a collection agency that ATT has turned the case over to!


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