AIRTEL - Unnecessary 3G charges and Discrepancy in Bill and Connection is alive from 2 months after Request for temination

Posted on Friday, May 25th, 2012 at 2:09pm CDT by 135ff22a

Product: AIRTEL

Company: AIRTEL



Category: Other

Dear Sir,

I am Airtel customer from last 8 years. 3 months back i have moved to mumbai and in march end i asked for terminate the number and i asked to correct the bill as i have to pay the full amount. I have taken 2 times 3G service 500 MBs in 200 rupees. and when i got sms like i have used 90 % of 3G data then i called customer care to deactivate the 3G service and activate the 2G service. Your customer care person told me be on line sir i am deactivating the 3G and activating the 2G service and he told you will get SMS as confirmation but i didn't got any sms and for this so i called customer care 4-5 times. but the service did not got deactivated and i stopped using as i had to use my mumbai air tel number and when i got bill it was more than 3700 and i called customer care immediately to correct the bill and terminate the no but its not happen and i called 7-8 times and while talking call was getting disconnected and i was unable to talk. and again in current month bill agin i have got charged unnecessary for 3G and Monthly plan. Please do the needful and settle the amount so that i can pay the reasonable amount . And finally very bad experience with customer care.You can call me any time on 7738002022.

1 Comment

Indra c., 2015-10-13, 01:14PM CDT

I trusted local vendor and purchased an airtel 4g connection from them. Although it is working good but after data cap its internet speed is almost dead. It directly falls to 125 Kbps speed. It is a big drawback of airtel 4g connection.

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